Support & FAQ

Frequently Asked Questions

Product & Quality

Q: Why is your product so cheap?
A: There is a number of reasons for that. We do not spend anything on marketing, there are no taxes to be paid as the product comes into the country unregistered, the manufacturer is located in an offshore zone and the production costs are way lower. No child labor is used.

Q: Where is your company based out of in India ?
A: Our company is based out of Mumbai in India. Mumbai is the Financial Capital of India and also most of the Manufacturers of Generic Medicines are based out of Mumbai and hence we have an advantage of being able to source directly from Manufacturers at a very low cost since there is not much of transportation required.

Q: Do you sell branded medicines or generic pills?
A: You may find both generic and branded products on our web-site.

Q: What medications do you sell?
A: Please review the section entitled all products in your browser, a full list of medications are available there, some medications are considered controlled substances, the law requires that before these medicines can be dispensed that only if you undergo a physical exam.

Q: What does Generic stand for?
Generic means using a different name for the same ingredients. The contents of the pills are absolutely the same in our generic version and the branded analogue.

Q: Why does the name printed on the pill differ from the branded one?
A: The name you see printed on the pill in the active ingredient used here. The contents of the generic pills are absolutely the same as those of the branded versions. The difference is in the name only. The manufacturers of generic drugs cannot use the brand names on their pharmaceuticals as that would be the breach of copyright while using the well known ingredients is absolutely legal.

Q: Why does the shape of the pill differ from that of the branded one?
A: The shapes differ for exactly the same reason as listed in the question above. The shape of the pill is the intellectual property of the manufacturer and reproducing it will qualify as the breach of copyright as well.

Packaging, Shipment & Payment

Q: What is the package like?
A: The pills / jellys come in the form of blister package (containing anywhere between 1-10 pills in a blister). When we send these to you, it would be packaged in a normal brown or white envelope since we courier most of these medicines via EMS (Speed Post) or Registered Mail. If the storage conditions in the temperature requires, we wrap the thermo-container from the foam, keep the temperature.For some countries we use DHL Courier option though its very very expensive.

Q: Will you be offering other products in the future?
A: If you need a product which is not mentioned at our site, you can let us know of the product you are interested in and we will try our best to add it to our list as soon as possible and deliver to you as quickly as possible.

Q: How do I place an order?
A: You can email us your order on or any form for communication on the site. Once we receive your email and confirm the receipt of money, we will update you with the shipment details. Shipment takes 24 hours from the date of receipt of money as we need to pack them and then send via post. We will provide you the tracking number within 36 hours if the goods are being sent by Speed Post or EMS. Registered Mail cannot be tracked.

Q: What Payment Mode do you accept ?
A: We accept payment:

  • Western Union Money - temporarily not available.
  • Official Bank Transfer to our Organization in India.

Q: Why you don’t accept Pay Pal ? How can I be sure to get package after making advance payment to you ?
A: We are having troubles with Pay Pal account in India and hence we cannot accept that. Your concern is very valid that I may not supply you the goods after receiving the payment but please understand that we are in this business from past 9 years and we don’t believe in short term gains nor cheating people. We have many customers across the globe who buy from us only because of the quality of product and service they get from us. You can place a sample order of $100-$150 before placing a larger order to ensure we build trust amongst each other.

Q: What is your privacy policy?
A: We are fully dedicated to your privacy and security. Rest assured that any conversation or transactions between us will be highly confidential and will not be share with anyone else.

Q: How do you ship orders?
A: We offer you three types of delivery:

  • EMS Speed Post (it takes 10-14 days for delivery) which can be tracked using website . EMS delivery is comparatively safe for delivery in USA, Russia, China, UK and othe countries.
  • Another option is Registered Mail (Local post which takes 20-25 days to deliver) but there is no tracking possible for Registered Mail but this is the most safest way of delivering goods to Europe and Russia.
  • Last option is DHL where we send the goods from India to UK via EMS Post and then from UK to Europe or Russia would go via DHL but it would work out to be very expensive.

Q: What if my order is delayed or confesticated by customs?
A: In case your order is delayed at customs, they inform you of that. They ask the recipient to come and collect the parcel. If the parcel is confesticated then we would not be responsible as clearing the parcel in your respective country is your responsibility. We will guarantee that it will clear from India Customs.

Q: Can you provide Private Labeling / OEM Services ?
A: Yes, we do provide Private Labeling / OEM or Contract Manufacturing Services however the quantity needs to be very big in order to make it cost effective.

Q: How can i track my shipments ? 
A: You can track the shipments through online tracking by clicking the links below or on site, please note : Not all countries to which we ship support tracking.

Выберите страну отслеживания | Select a country track


Copyright © 2007-2018 by PSS Pharmaceuticals International All Rights Reserved.